Que hacer cuando su Blu-ray no quiere reproducir

Having troubles playing a Bluray disk /or DVD?

To troubleshoot, start by checking these points:

1)  Does your optical drive support Blu-ray disks?  Use VSO Inspector (free) to see if your drive supports blur-ray disks.
2)  Is the disk you are trying to play protected? (help provided below)
3)  Maybe the video player software you are using is not compatible with Blu-ray disks?  Try playing the file with our free media player which supports decypeted Blu-ray disks.

How to tell if a disk is protected:

- A disk is protected if you see a folder named "AACS" when looking at the contents of the Blu-ray disk (Go to Computer and right click on your drive where the Blu-ray disk is inserted, and select "Open" - image 3 below.)

- When you try and play the disk in VSO Media Player and you see the contents of the disk listed on the left in a playlist, but double clicking on some or all of them, does not result in the file being played.  All you see is "Please wait . .." appear but with no real action happening afterwards.


How to play a protected disk:

In order to play the contents of a protected disk you must have a decyptor software tool installed and active.

Here are two decrypting tools:
- AnyDVD HD by SlySoft (Recommended)
- Passkey for Blu-ray by DVDFab
*Make sure legally you are allowed to use these software products in your country.

How these tools work: When the decrypter is running, it works as a background process, making the disk readable so that software or you can access the contents directly. Without a tool like this the contents of the disk cannot be seen.

Once your decryptor is running and "active" you should be able to load the video into your video player and play the contents without a problem.  If the playback is slow or choppy this could be due to the fact your computer is not powerful enough to handle this process or problems within the video player software itself (try a different player for comparison).

Using AnyDVD:

Once AnyDVD is installed, launch AnyDVD so that in the bottom right hand corner of your computer you see a little icon in the shape of the head of a fox.
fox
If the icon is not in color that means AnyDVD is not running actively. To have it run, right click and select "Enable AnyDVD"
slysoft
Image 1

Now the Blu-ray Converter will be able to access and read the contents of the disk for converting.

To see if AnyDVD has removed the protection of the disk, go to Computer and right click on your drive where the Blu-ray disk is inserted, and select "Open"
drive
Image 2

If you see a folder with the name "AACS" then the protection has not been removed. Close and reopen AnyDVD to try and refresh it so that it detects and scans the disk again (make sure you are using the latest version of AnyDVD)

aacs
Image 3

If you see a folder named "ANY!" that means the protection has been removed and you will be able to convert the contents of the disk or read with a video player such as FREE VSO Media Player
any
Image 4